Self-paced, production-grade training for OSS, BSS & AI. From legacy FCAPS to 5G Autonomous Networks (L4-L5).
Complete training for telecom professionals spanning operations, business, and intelligence domains
FCAPS • Service Assurance • Orchestration • Inventory • TM Forum ODA
Party • Product Catalog • CPQ • Charging (OCS/CCS) • Billing • Revenue Assurance
AIOps • Agentic AI • Digital Twin • Intent-Based Networking • Autonomous Networks L0-L5
Operations Support Systems - Network management, assurance, and orchestration
Concepts · Architecture · OSS Operations
FCAPS, TM Forum ODA, OSS architecture
EMS/NMS, inventory, assurance, mediation
Telemetry, orchestration, automation, AIOps
End-to-end OSS operational workflows
Normalisation · Mapping · Integration
Vendor-to-TMF field mapping examples
Alarm, inventory, telemetry, assurance mappings
Cisco · Nokia · Ericsson · Huawei examples
Search, filtering, export, JSON workflows
Business Support Systems - Party, Product, Order, Billing, and Revenue Management
Customer management (CRM), partner management, self-care portal, digital identity, contact center, and privacy management (GDPR/CCPA).
Product catalog management, offer management, pricing engine, Configure-Price-Quote (CPQ), eligibility engine, and product recommendation.
Order capture & validation, order orchestration, order fallout management, and product order delivery tracking.
Mediation, rating engine, OCS (Online Charging - prepaid), OFCS (Offline Charging - postpaid), CCS (Converged Charging for 5G), and usage management.
Bill calculation, bill generation, invoice presentment, billing account management, payment processing, debt collection, and collections management.
PCRF (4G), PCF (5G), policy rules, QoS enforcement, sponsored data, parental controls, dynamic policy updates, and real-time entitlement.
Campaign management, loyalty management, sales strategy & planning, commission management, and channel management.
Revenue assurance, fraud management, partner settlement, roaming settlement, and payment reconciliation.
Self-care portal, experience management, customer journey analytics, navigation management, and content management.
Artificial Intelligence for Network Operations, BSS, and Business Transformation
AI for IT Operations in telecom. Anomaly detection, predictive maintenance, intelligent alarm correlation, root cause analysis, and automated remediation.
Goal-driven autonomous agents for network operations. Self-healing networks, intent-based automation, autonomous service assurance, and closed-loop AI agents.
Intelligent agents for customer support, network diagnostics, BSS automation, chatbot integration, and agentic workflows in telecom operations.
LLM-powered network documentation, configuration assistants, automated ticket resolution, natural language queries, and network design copilots.
Traffic prediction, capacity planning, anomaly detection, customer churn prediction, and reinforcement learning for network optimization.
TM Forum Autonomous Network Levels (L0-L5), intent translation, digital twin, knowledge graph, and fully autonomous network operations.
Covering OSS, BSS, and AI standards across the telecom industry
eTOM, SID, TMF Open APIs, ODA, Open APIs for BSS/OSS integration
Fault, configuration, accounting, performance, security
Charging (TS 32.240), policy (TS 29.5xx), OCS, CCS, 4G/5G BSS interfaces
Telecom management, NRM, PM, FM, network slicing management
NFV orchestration, VNFs, CNFs, cloud-native OSS/BSS
ETSI ISG ENI, TM Forum AIOps, Agentic AI frameworks
Service Management and Orchestration for Open RAN
Lifecycle Service Orchestration for wholesale and enterprise
Self-paced Training
BSS and AI modules launching soon. Get notified when ready.